Job Title: Team Assistant (Administrator)
Location of the job: Maidstone ME14 (office based only)
Contract type: Temporary (potential temp to perm)
Weekly hours: 37 hours
Working hours: Monday-Friday covering a rota active from 7:30 AM to 6 PM
Start date: ASAP

Job Purpose
The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents. You'll need to be confident using own initiative and have the ability to update systems and follow processes.

Responsibilities

• Assist others in the department to ensure efficient and effective administrative practices, and resolve administrative and other queries related to the work of the
  department.
• Arrange, and attend or represent unit/supervisor at meetings, including preparing papers, booking rooms and refreshments, taking notes, and drafting minutes.
• Booking appointments, updating calendars
• Liaison with members of staff in other departments and external contacts / customers, in relation to the team/department's area of work.Develop and maintain administrative and office systems, databases and spreadsheets, as required.
• Provide guidance and interpretation on relevant policies, procedures, and regulations.
• Assist in, and in some cases lead on the implementation of continuous improvement of business and administrative processes relevant to the working area.
• Order and maintain stationary and equipment supplies, ensuring purchase orders are raised in accordance with procedures, and other financial systems are updated where
  required
• Provide project support to the team and to lead on administrative projects as required.
• No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are
  broadly consistent with those described.

Person Specification

• Experience of scheduling work in a maintenance environment and can demonstrate.
• Experience of delivering a front line, customer focussed service
• Experience of working in a housing management or maintenance environment.
• Experience of working on an inner city, multi-cultural environment and working closely with tenants
• Good interpersonal skills and the ability to communicate well.
• Good interpersonal skills and the ability to communicate well with staff, managers, and external agencies and other Associations both verbally and in writing

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk