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1st Line Support

  • Job reference: DEIT335
  • Location: Hampshire
  • Job type: Temporary
  • Area of Expertise: Support/Helpdesk
Job description: My client, a Local Council in Hampshire, is currently looking for a 1st Line Support Technician to join the company on a 3 month initial contract basis with extension a possibility.

The Role:

You will be expected to:

*To work within a team of approx 10 staff to provide technical support
*Provide customer support over the telephone and carry out fault detection and problem diagnosis.
*Assist in the delivery of projects and programmes as required.
*Create and maintain procedures and project and technical documentation


Skills, knowledge and experience:

*Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important.
*Good interpersonal skills and the ability to relate well to people at different levels.
*Ability to work quickly and accurately and to deadlines.
*Ability to remain polite and calm under pressure
*Ability to identify, analyse and solve problems in a logical and effective way.
*Ability to quickly absorb information and understand new technologies/solutions.
*Must have an enthusiastic and self motivated approach.
*Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.


Typical Helpdesk First Level support for:

*Microsoft server 2008 and 2012
*Microsoft Windows 7
*Network Printing
*Microsoft Office applications


Generic role information:

To support the provision of effective and efficient IT services and to assist in the delivery of IT solutions and processes. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards.

Normally we require 5 GCSE grade A-C or equivalent including Maths and English and experience of working with standard IT packages and procedures. Aptitude for defined specialism eg. business analysis, project management, computer systems design, etc.

Please contact Danny Eccles at Service Care Solutions on 01772 208958 for more information or to apply.

If this role isn't for you, we do offer a referral bonus of £250 for every new candidate you refer to us that we place in a position for more than 13 weeks. That's potentially £250 just for forwarding an advert to a friend!