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1st Line Support

  • Job reference: DEIT399
  • Location: Hampshire
  • Job type: Temporary
  • Area of Expertise: Support/Helpdesk
Job description: My Client, a local authority in Hampshire, is currently looking for a First Line Support Technician to work on an initial 3 month contract basis.

Generic role information:

To support the provision of effective and efficient IT services and to assist in the delivery of IT solutions and processes. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards.

You will be expected to:

* Work within a team of approx 10 staff to provide technical support
* Provide customer support over the telephone and carry out fault detection and problem diagnosis.
* Assist in the delivery of projects and programmes as required.
* Create and maintain procedures and project and technical documentation

Skills, knowledge and experience

* Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important.
* Good interpersonal skills and the ability to relate well to people at different levels.
* Ability to work quickly and accurately and to deadlines.
* Ability to remain polite and calm under pressure
* Ability to identify, analyse and solve problems in a logical and effective way.
* Ability to quickly absorb information and understand new technologies/solutions.
* Must have an enthusiastic and self motivated approach.
* Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.

Typical support will be for:

* Microsoft server 2008 and 2012
* Microsoft Windows 7
* Network Printing
* Microsoft Office applications

In the first instance, please send me your CV to be considered or alternatively, please contact Daniel Eccles on 01772 208958 for more information.

If this role isn't for you, we do also offer a referral bonus of £250 for every new candidate you refer to us that we place in a position for more than 13 weeks. That's £250 just for forwarding a job advert to a friend!