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  • Job reference: AdminCompDerbys11018
  • Location: Derbyshire
  • Job type: Temporary
  • Area of Expertise: Administration Services, Domestic and Support Services
Closes in:
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Job description: Admin - Head of Complaints team - Children's services - Derbyshire Council

We are currently recruiting an experienced senior administrator for Derbyshire Council to work in the Complaints team for the Children's services.

The successful candidate will manage a dynamic and complex complaints and representations caseload including the determination of whether formal legal advice is required on issues relating to complaints.

To directly manage the service's administration team
To develop, implement and maintain policies, procedures and systems for the management and evaluation of complaints and representations.
To develop and deliver education and training programmes in relation to complaints management and consumer insight both internally and externally across the Children's Trust.
To effectively contribute to the overall delivery of complaints policy and performance within the Department and County Council. To focus on building knowledge within the Department and Authority by working with other agencies and providing professional advice and guidance to managers and staff at all levels.

*This role is to start ASAP so please apply now to be considered.*

What are the benefits of working with Service Care Solutions?
* Exceptional referral bonuses
* Extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week
* Ltd and PAYE payment options available
* Frequent notifications for upcoming opportunities via text and email
* Loyalty schemes / bonuses
* DBS disclosures provided via fast track online services free of charge.

If you are interested in this role and require any information or any information on any other role in your area please contact Kyle at Service Care Solutions on 01772 208964 or email