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Administrator

  • Job reference: Admin-Ess
  • Location: Southend-On-Sea, Essex
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Service Care Solutions are recruiting for an Administrator to work a Temporary contract in Southend NHS. The role is for 3 weeks and potentially be extended after that.

Pay £9.00-£9.14 (11.00Ltd) paid via an umbrella.

Job Description
*To provide high quality reception duties through welcoming and greeting patients, relatives, staff and visitors in a professional, caring and courteous manner and dealing appropriately with any enquiries/complaints.
*To provide comprehensive and efficient administration support to the outpatients service for both patients, nursing and medical staff.
*To provide Front of House Reception / general enquiries cover, 8am - 6pm 5 days per week on a rota basis. Agreeing over the telephone either with the GP, receptionist or patient a date for their Outpatient appointment as well as any cancellations and subsequent bookings using the Lorenzo patient records system.
*To work within the agreed call centre standards, in particular quality of service, and ensure call waiting is of no more than 8% of hang-ups happen on a daily basis.
*The role also involves producing appointment invitation and confirmation letters to patients prior to their appointment.
*To attend accurately patients attendance on the Lorenzo and In Touch systems.
*To cash up clinics accurately and within specified timeframes.
*To record accurately the coding of all procedures carried out in clinic onto the Lorenzo system for funding purposes within 24 hours of appointment.
*To welcome patients at the reception for clinics and ensure that the patients details and any follow up appointments are recorded accurately on Lorenzo.

If this sounds of interest please do send your CV to andrew.wiles@servicecare.org.uk