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  • Job reference: RLC386
  • Location: Basingstoke, Hampshire
  • Job type: Temporary
  • Area of Expertise: Housing Administrator
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Job description: Job Title: Administrator
Location of the job: Basingstoke RG21
Contract type: 12 weeks
Weekly hours: 37 hours
Working hours and breaks: Monday-Friday 9-5
Start date: ASAP
Job Purpose

Establish and maintain a comprehensive administration/clerical service to provide day-to-day support for colleagues and to contribute towards delivery of a high quality service which promotes members effectively.

Key Deliverables
*Working with moderate supervision/guidance whilst being accountable for individual results and the impact these may have on the team.
*Provide a first point of contact for team related enquiries. Liaise directly with all internal and external customers to solve problems using standard procedures in a; timely, efficient and effective manner. Ensure clients receive a prompt response and are kept informed of progress made.
*Applying knowledge and skills to complete a variety of day-to-day activities seeking guidance on issues outside of own personal area. Highlighting queries requiring the attention of colleagues in a reasonable time frame to promote an exceptional standard of customer service.
*Accepting full responsibility for acknowledging and answering basic queries which require a standard response. Generate/amend and circulate correspondence as directed prioritising and organising own work to meet agreed deadlines.
*Arrange and coordinate electronic diaries for meeting attendance. Occasionally attending meetings to represent and support the team. Taking minutes and organising refreshments as required.
*Compile satisfaction surveys and assist with the preparation of statistics and reports as directed. Contribute to projects by working collaboratively with others, as required for the efficient operation of the department and achievement of team objectives.
*Develop knowledge and skills in own area maintaining a good understanding of the electronic databases used
*Ensure filing systems are accurately maintained from receipt of initial enquiry to recording respective stages. Update records promptly for clarity of reference and effective instant retrieval and use by others. Archive documents in compliance with requirements and procedures.
*Implement new procedures as directed whilst actively participating in review of the department and personal working practices to suggest solutions and improvements as necessary.
*Maintain confidentiality at all times in relation to business sensitive and personal information acquired through work.
*Provide assistance to other departments when occasionally called upon by responding positively to requests of help.
*Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to corporate objectives.
*Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
*Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role.
*Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to