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an IT Helpdesk Technician

  • Job reference: ITHelpdesk
  • Location: Birmingham, West Midlands
  • Job type: Temporary
  • Area of Expertise: Administration Services
Closes in:
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Job description: Looking for a new role in Birmingham? Service Care are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace.
Main Duties

1.Provision of telephone support and advice to IT users to resolve queries / issues. This support encompasses both administration systems (Microsoft Office products and e-mail) and technical software (operating systems).
2.Provision of support to corporate systems and those maintained on behalf of the Trust. Systems support will include database applications and web-based systems.
3.Responsible for timely logging and updates of reported faults to the central IT helpdesk system and maintenance of any associated manual records.

4.Ensure that the agreed escalation trigger points are monitored and adhered to in relation to IT helpdesk services.

5.Responsible for maintenance and updating of inventory and staff information on the central IT helpdesk system.

6.Provision of on-site IT support and completion of associated documentation to resolve faults when required.

7.Maintain up-to-date and comprehensive procedure notes for all functions associated with the Helpdesk and IT support and assist in streamlining processes where required.

8.Provision of advice and quotations to clients for IT hardware; software and upgrades.


Please only apply to this role if you have previous NHS experience or experience within associated organisational structures.

Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability. If this sounds like you, and if you want to discuss the role further then please contact Matt at Service Care Solutions Ltd on 01772 208963, or alternatively send an updated CV to matthew.robertson@servicecare.org.uk

The Benefits of Service Care Solutions:
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist's Non-Medical Non Clinical consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Nationwide provider of staff to cover over 40 different NHS trust and private organisations
* DBS disclosures provided via fast track online services free of charge