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Application Analyst, Nottingham

  • Job reference: SJP192
  • Location: Nottingham, Nottinghamshire
  • Job type: Permanent
  • Area of Expertise: Housing Professionals
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Job description: I am currently recruiting for an Application Analyst within a Housing Association based in Nottingham. Salary between £30,600 - £36,700 depending on experience. Working hours are 37.5 hours between 08:00am and 6:00pm Monday to Friday. You may be required to work extra hours or weekends depending on project work.

Job purpose

*You will become subject matter experts for the applications within our estate. You will be responsible for the development, configuration, and functional analysis of various products. You will be expected to support testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite.
*Putting the customer first is key for our organisation and enabling this is the IT Function. We are undertaking a number of change initiatives to improve our proposition which will have a significant social impact.
*Work within a culture of exceptional customer service, maintaining high levels of communication to ensure the business receive a service that meets and exceeds delivery expectations.
*Working as part of the IT Team to provide first class support. As an Application Analyst you will be required to oversee processes, remain security conscious, make sure the systems are developed to enhance performance and be as efficient as possible, adding value to our business.

Key Responsibilities

*Aligning technology within the business to help support in achieving our strategic ambitions
*Deliver projects using Agile methods, and give staff modern, updated infrastructure and functionality
*Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable
*Provide expert second line support to the Service desk responding to tickets in accordance with agreed SLA`s to ensure customer expectations are met
*Contribute to estimates and adhere to agreed timescales to carry out development and BAU tasks to ensure business expectations are set and managed
*Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU/Support is both effective and sustainable
*Adhere to accepted BAU/Support SLA`s to ensure the day to day service to the business is both timely and effective
*Adhere to and contribute to the development of Quality Assurance (QA) procedures and plans to make sure that new developments and releases are implemented with minimal impact to the business
*Submit and represent technical changes in the CAB when required
*Preparing technical specifications and roadmaps for our applications
*Implementing, testing and integrating new applications
*Performing routine systems checks and upgrades in line with our release cycle
*Investigating and diagnosing system faults and errors
*Maintaining technical documentation Qualifications & Experience

The ideal candidate will have :

*Northgate Housing configuration experience and experience of working with SQL databases, or willingness to learn
*Demonstrable track record of providing second line support for applications in a similar environment
*Experience of development and implementation of applications in a similar environment
*Experience of working with third party suppliers and internal teams and exceptional customer service and communication skills
*As a minimum, a working knowledge of information security polices, processes and procedures
*Experience of carrying out functional analysis and production of specifications
*Experience of Agile and ITIL
*Experience in running small scale projects
*Expert knowledge or experience of: Functional Analysis, Problem Management, Incident Management, Mobile Technology solutions, Change Management, Applications Support & development, Release and Deployment management, Problem Solving.

If you are interested in this role please call Sam at Service Care Solutions on 01772 208 966 or email your CV to Samantha.baker@servicecare.org.uk