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Arrears Officer

  • Job reference: SHAB47382392
  • Location: Bideford, Devon
  • Job type: Temporary
  • Area of Expertise: Council Tax Officers
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Job description: Arrears Officer , Bideford.

12 Month Fixed Term Contract
Working With a Housing Association.
Monday to Friday - 21.45 Hours per qweek
Based in Bideford

Essential Experience:

Relevant experience of working in income recovery and representing an organisation at court to gain possession.
Experience of managing case work.

Knowledge and Understanding of:

Welfare Benefits system and Welfare Reform.
Pre Court Protocol for Rent Arrears.
And PCOL system.
Knowledge of partnership working.

Job Description:

Deliver a high quality services to customers
Maximise the income to ******* by control and recovery of rent arrears, including sundry debts where early efforts to recover debts have failed.
Represent ******** at court with rent arrears cases in a defined area and provide cover for courts in other areas when necessary.
Keep up to date and seek to continuously improve the services provided by the Income Services Team, including delivery of the financial inclusion strategy.
Signpost customers in difficulties to relevant support services.
Work with their Locality team to deliver the team, directorate and organisations business plans.
Representing ******** with Local Authority partners about housing benefit entitlements and liaison meetings.
Representing ******* with the Department of Work and Pensions in relation to Universal Credit.
Work in partnership with stakeholders and partners to develop good practice in this service area.
Deliver W******* strategies, maximising the involvement of tenants in shaping ******** services within this area.

If you are interested in the post then please forward your CV to or call Adam on 01772 208996.