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Assistant Housing Officer

  • Job reference: 18916
  • Location: Coalville, Leicestershire
  • Job type: Temporary
  • Area of Expertise: Housing Administrator
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Job description: Assistant Housing Officer, Coalville
A local authority in Coalville require an Assistant Housing Officer to provide the first point of contact in all aspects of Housing Management advising customer and tenants with regards to all tenancy issues.

The Role
In this role, you will be in daily contact with tenants, applicants and their representatives concerning any aspect of Housing Management and conditions of tenancy, e.g. advising on anti-social behaviour, rent account monitoring, progress of adaptations, mutual exchanges, transfers, etc. You will also be required:
-To assist and support the Senior Housing Officer and Housing Officers to deliver a good quality and customer focused Housing Management Service.
-Undertake 'sign-ups' with new tenants explaining the tenancy agreement in detail, specifically the tenant and landlord obligations.
-To co-ordinate referrals to support agencies.
-Maintain databases as appropriate.
-Monitor garage accounts and take action in accordance with the policy and procedure.
-Assist in the co-ordination of paperwork for anti-social behaviour cases and estate inspections.
-Occasionally assisting the Housing Officers by completing home visits for any aspect of Housing Management.
-To input information into the IT system and extract information to provide statistical information, analysing data for reports as required by the Senior Housing Officer and Service Manager - Housing Management.
-To make agreements for repayment of debt to the Council in respect of rent arrears.

The Candidate
As the role is based in the Allocations & Lettings Department, it is essential that you have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behaviour and rent arrears in order to assist the Housing Officers to provide advice and information to customers..

The Contract
Initially this vacancy is one a three-month contract, though it is likely to be extended. The role is full time, working 37 hours per week.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…