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Assistant Housing Officer

  • Job reference: ASR005
  • Location: Loughborough, Leicestershire
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: A Local Authority in Loughborough are recruiting for an Assistant Housing Officer who will assist the Allocations and Lettings Team in the smooth running of the Councils Housing Allocations Service and Choice Based Lettings scheme. As well as assessing the needs of housing applicants according to the Council's policies and procedures.

The Role

The successful candidate will be expected to;

*Carry out all functions associated with Housing Register processes, including assessing new and transfer applications and change of circumstances, and accurately updating associated IT systems and files.

*Assist with the advertising of vacant Council and Registered Provider properties and the shortlisting of applicants. To record all refusals of offers, updating IT systems and files accordingly and monitoring outcomes.

*Respond to routine correspondence in relation to Housing Register applications and the Choice Based Lettings scheme.

*Provide support to the Housing Needs Team.

*Assist the Lettings Officers in compiling, monitoring and reporting service performance indicators and customer service standards.

The Candidate

To be considered for this role you must have;

*Experience of Housing Allocations, Choice Based Lettings or related work

*Experience of general office duties including data inputting, typing, record keeping, filing, dealing with general telephone enquiries and written correspondence.

*Ability to communicate clearly, sensitively and effectively with customers with differing needs.

*Experience of using Microsoft Office including Outlook, Word and Excel and the internet.

If you would like to apply please send your CV to Ashlee . Ryan @ ServiceCare .org .uk or give me a ring on 01772 208966.