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Assistive Technology Officer / Carelink Call Hander - Derby

  • Job reference: SB001
  • Location: Nottingham, Nottinghamshire
  • Job type: Temporary
  • Area of Expertise: Housing Support
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Job description: I am currently recruiting for an Assistive Technology Officer based in Nottingham. This is a full time role working 6:00am to 5:00pm on a 4 on and 4 off rota basis including weekends.

The primary focus of this role is to be part of the Assistive Technology (AT) Team providing a 24/7 high quality and professional assistive technology and out of hours service to private customers and through corporate contracts.

This is a multi-functional role including :-

· Receiving alarm activations and out of hours response calls and determining the appropriate course of action to meet customer needs
· Carry out emergency visits to the homes of customers and determining the appropriate service response
· Installing and maintaining care alarm and basic assistive technology equipment and providing guidance on usage to the customer

Key duties will include :-

· To receive calls from Nottingham on Call (NoC) customers and based on the information received, determine the appropriate response in accordance with procedures and instructions.
· To deal with pressurised and sometimes stressful situations in a calm and professional manner acting with empathy to customer.
· Making decisions to act in the best interest of the customer and delivering a message to customers that may be contentious and disliked.
· To receive referrals and enquiries from potential customers and arrange for information to be issued to them, for equipment installations to be made and for all documentation to be updated on the NoC operating system.
· To be responsible for co-ordinating issues and concerns raised by customers and arranging, sometimes with external delivery partners for these to be dealt with and responded to in a timely manner and for recording the outcome of these interactions on the NoC operating system.
· To report any issues of tenant concern to team leader and/or statutory agencies, including, for example, Adult Safeguarding issues.

If you are interested please call Sam at Service Care Solutions on 01772 208 966 or email your CV to samantha.baker@servicecare.org.uk