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Benefits Advisor

  • Job reference: 18913
  • Location: South East London, London
  • Job type: Temporary
  • Area of Expertise: Advice
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Job description: Revenues & Benefits Customer Service Advisor, Greenwich
A local authority in South East London are recruiting for a Customer Service Advisor, with specialist knowledge of Revenues and Benefits - including Housing and Council Tax Benefits.

The Role
The purpose of this role is to be an effective member of a team of Revenues staff responsible for and engaged in the administration of Local and Central Government taxation; provide high quality advice and information to customers through telephone, electronic and face-to-face channels. You will also be assisting the team leader in guiding, coaching, mentoring and training team members and handling more specialist enquiries as designated.
-Where necessary, to refer rents to the Rent Officer Service and input the results onto the computer system.
-To ensure that members of the public are dealt with in an effective and efficient manner, by telephone, correspondence, at the reception counter or by visit to their home, in all matters relating to their benefit claim.
-To ensure that all information relating to Benefits' claimants remains confidential and not disclosed to any unauthorised person/s, paying particular attention to the Data Protection Act.
-Deal with enquiries by telephone, interview and correspondence
-To give advice on all related matters including reliefs, benefits, discounts and exemptions
-To be responsible for updating and accurately maintaining the local tax base

The Candidate
To be successful in this role, it is essential that you have the following experience:
-Sound knowledge of Housing Benefit and Council Tax Benefit regulations
-Strong working knowledge of Northgate SX3 / I-World IT System, as well as MS Office
-Good understanding of Council Tax Legislation

The Contract
This is a full-time position, working 37 hours per week on an initial 3-month contract.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…