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Benefits Assessment Officer

  • Job reference: 16309
  • Location: Cambridge, Cambridgeshire
  • Job type: All
  • Area of Expertise: Assessment
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Job description: Benefits Assessment Officer, Cambridge
An increase in work load has created an opportunity for two experienced Benefits Assessment Officer vacancies for a local authority in Cambridge, to assess both Housing and Council Tax Benefits, via the Northgate / I-World System.

The Role
The focus of this role is to accurately and efficiently make assessments on Housing Benefit and Council Tax Benefit for residents of the council. Your duties will also include the following:
-Inputting and verifying information on all matters relating to the assessment of Housing Benefit and Council Tax Benefit.
-To ensure that all claims for Housing Benefit and Council Tax Benefit are processed accurately and within the targeted timescales by correctly calculating income and rent details and inputting the personal details of claimants onto the computer system.
-To amend, cancel and suspend benefit claims effectively, to avoid underpayment/overpayment of Housing and Council Tax Benefit, within the Housing and Council Tax Benefit regulations and in accordance with the Council's policy guidelines, to recover overpaid benefit.
-Where necessary, to refer rents to the Rent Officer Service and input the results onto the computer system.
-To use the computer system reports to ensure that Housing and Council Tax Benefit has been correctly assessed and paid to the claimant by cheque or credited to their rent/or Council Tax account.
-To ensure that members of the public are dealt with in an effective and efficient manner, by telephone, correspondence, at the reception counter or by visit to their home, in all matters relating to their benefit claim.
-To liaise with the Housing Department, Housing Societies, DWP and the Benefits Agency, in order to facilitate the quick and accurate assessment of Housing Benefit and/or Council Tax Benefit.
-To provide support, guidance and specialist advice to the Customer Services Centre on all aspects of Housing & Council Tax Benefits.
-To refer any suspicions of internal or external fraud or abuse of the Benefit system and/or Council Tax system to the Fraud Prevention Team.
-To ensure that all information relating to Benefits' claimants remains confidential and not disclosed to any unauthorised person/s, paying particular attention to the Data Protection Act.

The Candidate
To be successful in this role, it is essential that you have the following experience:
-Sound knowledge of Housing Benefit and Council Tax Benefit regulations
-Strong working knowledge of Northgate / I-World IT System, as well as MS Office
-Good understanding of Council Tax Legislation

The Contract
These are 4-month contracts, running until at least the end of March, with a strong chance of extension or potential even to become permanent positions. The roles are full-time, working 37 hours per week, between 9 and 17.30.

How to Apply
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…

I also have similar Benefits Assessment roles in Oakham and Northampton - if you would be interested in discussing these, or know someone who might be, please let me know as we have a £250 referral bonus!