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Benefits Officer

  • Job reference: 18376
  • Location: Oakham, Rutland
  • Job type: All
  • Area of Expertise: Assessment
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Job description: Benefits Officer - Rutland
A local authority in Oakham are recruiting for a Benefits Officer to ensure the efficient, effective and accurate assessment of Housing Benefit (HB), Local Council Tax Support (LCTS), Discretionary Housing Payments (DHP), Local Council Tax Support Discretionary Fund (DF) and Discretionary Crisis Support Fund (DCSF) in accordance with current legislation.

The Role
The focus of this role is to assess benefits and handle incoming customer enquiries with regards to benefit applications. This will include the following responsibilities:
-To provide advice and support to the Assistant Revenues & Benefits Manager and colleagues regarding services covered by the post.
-To administer the policies and procedures for the efficient processing of all benefits and changes.
-To take responsibility for dealing with enquiries from customers regarding all aspects of benefits, including correspondence, face-to-face and telephone enquiries.
-To ensure that all current legislation, regulations and local polices relating to benefits are adhered to and any changes implemented.
-To deal with queries, correspondence, communications from claimants, landlords, colleagues within the council and government agencies.
-To assist the Assistant Revenues & Benefits Manager to prepare performance and workload data and to produce reports and statistical information.
-To assist the Assistant Revenues & Benefits Manager in preparing appeal case for tribunal.
-To ensure best practice is implemented and to comply with quality and standards in all aspects of benefit related matters.
-To reduce fraud and error in all arears of work by exercising vigilance, adopting a proactive approach and to report all suspicions of fraud in accordance with regulations, local policies and procedures.

The Candidate
In order to apply for this role, it is essential that you have the following knowledge and experience:
-Experience of working in a benefit service delivery team
-Experience of benefit processing for local council tax support, housing benefit,
-Experience of working with claimants, landlords, and welfare organisations
-Experience of updating and extracting data from IT systems
-Ideally you will have knowledge and use of Civica systems - other systems such as Nortgate will be considered.
-Experience of working with Microsoft office suite
-Ability to understand benefit entitlement
-Be numerate and able to explain benefit entitlement to customers
-Ability to communicate with difficult customers and answer complex enquiries
-Ability to deal with complaints and appeals

The Contract
This is an initial 3 month contract, with a excellent chance of being extended or even made permanent. The role is full time and the working hours are Monday-Thursday 8.30am - 5pm and Friday 8.30am - 4.30pm.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…