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Branch Manager

  • Job reference: CSH803
  • Location: Greater Manchester
  • Job type: Permanent
  • Area of Expertise: Adults
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Job description: Branch Manager, Greater Manchester
Salary: £32,000
Hours: 37.5
Employment Type: Permanent

This covers specialised community care in wider Oldham area, knowledge in community and supported living care is beneficial.

Role Overview
The Branch Manager will be responsible for the day-to-day management of the business, including administration and coordination teams, along with business development of key customer relationships with Local Authority, NHS and private commissioners of services.
They will possess a good working knowledge of health and social care, particularly in relation to supported living and community based care delivery. They will have the ability to work under pressure and work to challenging deadlines. They will also have strong people management skills and sound commercial understanding.

Key Responsibilities
Manage the day to day running of the business, including all relevant line management and ongoing development responsibilities for the Coordination, Recruitment, Training and Administration. Oversight of all aspects of daily operations including monthly on call rota's, Annual Leave planning, petty cash amongst others. Build and maintain relationships with all relevant local stakeholders. Arrange and attend regular meetings with stakeholders and utilise relationships to promote business growth or ensure prevention or resolution of issues. Maintain regular contact with all relevant contracts monitoring teams and be involved in all audits and visits. Attend meetings with people we support , their families and other professionals alongside the field support and co-ordination team. Complete relevant audits, quarterly and others including spot checks with the support of your team to promote the identification of issues that may lead to service issues which could negatively affect the business. Effectively implement and manage any procedure or policy changes within the team to ensure quality levels are maintained in line with regulatory, internal and contractual requirement. Management of all complaints, incidents and accidents with support from the team as required. Ensure all regulatory, internal and contractual requirements are met, including completion of all relevant notifications and adherence to correct policy and procedure.Providing a comprehensive, high quality general administrative facility for the business including, letter writing, minutes taking, ordering of stationary etc. Manage local tenders and mini-bids as they arise with support from the contracts team, including preparing and reviewing the commercial aspects of proposals for customers in conjunction with finance and oversee the setup of all new packages of care from the point of referral. Engage and Support in business growth activity including amongst other areas, support in the development of external tendering/client proposal documentation. Be the Registered Manager with the relevant regulator (CQC, CCSIW, SSCWIS). You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you, on an occasional or frequent basis, to meet the changing needs of service provision.

carly.harrison@servicecare.org.uk | 01772208963