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Business Support Coordinator

  • Job reference: RLC342
  • Location: Horsham, West Sussex
  • Job type: Permanent
  • Area of Expertise: Housing Customer Service Officer
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Job description: Job Title: Business Support Coordinator
Basis: Full Time
Hours: 37 Hours
Work Pattern: 37 hours per week (Monday - Friday)
Salary: £22,000 Pro Rata
Type: Fixed term contract for 6 months
Location: Horsham RH12

As part of the centralised Business Support Team, you will be responsible for providing excellent business support services and co-ordination which ensures that agile frontline teams are able to deliver excellent customer services. You will deliver business support and administration to regional teams, enabling high quality, seamless service delivery that is truly customer focused.
Job Role -
*Providing administration and business support to the regional housing and broader teams, enabling high quality, seamless service delivery that is truly customer focused
*Facilitating communication across the regional teams and with internal and external contacts in person, by phone, via letter and electronically including the preparation of mail merges and newsletters to customers
*Providing accurate financial administration via Financial Management systems including processing sundry cheques and BACS payments, purchase orders, goods received notes, invoices and reconciliations to ensure they meet the requirements for service charge accounting
*Setting up new suppliers as necessary and providing annual purchase orders for Contractors and External Management Agents
*Support the voids and lettings process by obtaining references and taking and registering reference, deposit and initial rent payments, producing electronic or paper tenancy packs as required, entering statistical returns and arranging inventories
Candidate Requirements -
*Experience of providing effective customer service and business support administration
*Proven experience of managing expectations and innovating to achieve results
*Experience responding to customer feedback and complaints professionally at all times


If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk