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Business Support Manager

  • Job reference: RLC536
  • Location: Camden, London
  • Job type: Temporary
  • Area of Expertise: Housing Administrator
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Job description: Job Title: Business Support Manager
Locations: Camden, NW1 - homeworking and office based
Contract Type: Temporary ongoing
Work Pattern: Monday-Friday 37 hours per week
Start Date: December 2020
Job role -
*Managing the performance and continuous development of the Business support team by:
oTaking ownership
oEnsuring outstanding administrative support across all areas of the Directorate.
oProviding professional support to the directors and Heads of Service
oContinuous improvement of back-office processes and systems to increase efficiency and quality.
oEnsuring compliance with regulations and legislation through robust management of your teams and team leaders
oPutting the customer at the centre and creating a positive customer experience
*Leading your team by, managing, motivating, engaging and supporting the administrative teams and your team leaders to deliver a customer focused service. Provide leadership to the team through effective coaching, mentoring, 121s and regular team meetings.
*Ensuring that all team members understand their role and areas of responsibilities.
*Influence decisions to support continuous service improvement within the directorate to ensure quality of service by understanding the market and trends and "Right First Time" is embedded with the team
*Workforce planning to ensure the administrative service supports delivery of an efficient and effective service.
*Championing Data administration and promoting accurate data reporting "Right First Time" through our compliance activities to fulfil our obligations to the Regulator and other stakeholders
*Understanding and adherence to Financial and Procurement procedures
*Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
*Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
*Ensuring the timely production of routine management reports to support service delivery and meet the business requirements.

Candidate profile -
*Minimum of three years line management experience and experience in leading multiple teams
*Advanced IT skills and literacy
*Excellent communication skills, both oral and written
*Self-motivated, resilient, assertive and confident
*Proven track record of problem solving, identifying and resolving issues promptly
*Aptitude for complex data analysis and report compilation
*Ability to scrutinise data and provide recommendations

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to