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Business Support Officer

  • Job reference: bsowrex
  • Location: Bootle, Merseyside
  • Job type: All
  • Area of Expertise: Administration Services
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Job description: Service Care Solutions are recruiting at the moment for an experienced Business Support Office to work on behalf of Wrexham Council.
The role is a full time position although part time will be considered for the right candidate and will be based in Wrexham's Greenacres Office working within the Community Living Service and Recovery Team. The ideal candidate needs to be flexible in their working approach, be able to come in and hit the ground running and be confident in all aspects of Business Support including minute taking.

The pay rate is £10.55 hourly and this role is initially for 3 months.

Duties and Responsibilities include but are not limited to:
-To be the main point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department. This will include dealing with visitors, telephone inquiries and the taking and passing of messages as appropriate, dealing with email inquiries and interpreting the contacts query, identifying and responding to their needs in accordance with Customer Service and departmental standards.
-To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems. To include data retrieval, extraction and presentation to senior colleagues for reports and other purposes.
-To be responsible for development of accurate local databases/spread sheets/systems interpreting instructions given by the manager to create and implement improvements. To develop and run standard/template reports from systems and data bases, meeting deadlines set by managers and colleagues within the services procedural framework.
-To undertake reception regularly and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service.
-To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.
-To be responsible for the opening, sorting and distribution of incoming and outgoing mail/faxes and to assist, as delegated, with the management of email correspondence/diary of the team and colleagues.
-To undertake various straightforward financial administrative duties in line with financial regulations, e.g., coding of invoices, ordering via the procurement system. To handle small amounts of petty cash and/or be required to calculate and process payments from clients/customers which may include cash, pensions, invoices, cheques, electronic transfers.
-To arrange meetings, invite attendees, collate and distribute documentation prior to events, booking accommodation, travel arrangements, refreshments as required. To take minutes of meetings, including writing up and circulation accurately and a timely manner.
-To maintain and update confidential employee records for the function, i.e. sickness, leave, using the appropriate manual or electronic systems.

If you are interested in this role or know anyone who may be please contact Natasha Ward on 01772 208964 or natasha.ward@servicecare.org.uk