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Business Support Officer

  • Job reference: RLC510
  • Location: Stroud, Gloucestershire
  • Job type: Temporary
  • Area of Expertise: Housing Administrator
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Job description: Job Title: Business Support Officer
Basis: Part Time
Hours: 18.5 hours per week
Type: Ongoing agency contract
Location: Stroud, GL5

As part of the centralised Business Support Team, you will be responsible for providing excellent business support services and co-ordination which ensures that agile frontline teams are able to deliver excellent customer services. You will deliver business support and administration to regional teams, enabling high quality, seamless service delivery that is truly customer focused.
Job Role -
*Providing administration and business support to the regional housing and broader teams, enabling high quality, seamless service delivery that is truly customer focused
*Facilitating communication across the regional teams and with internal and external contacts in person, by phone, via letter and electronically including the preparation of mail merges and newsletters to customers
*Support the voids and lettings process by obtaining references and taking and registering reference, deposit and initial rent payments, producing electronic or paper tenancy packs as required, entering statistical returns and arranging inventories
Candidate Requirements -
*Experience of providing effective customer service and business support administration
*Proven experience of managing expectations and innovating to achieve results
*Experience responding to customer feedback and complaints professionally at all times
*Experience working in a housing association or local authority

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to