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Carecall & Concierge Officer

  • Job reference: 22164
  • Location: Stockport, Greater Manchester
  • Job type: Temporary
  • Area of Expertise: Sheltered Housing Care Line
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Job description: Carecall & Concierge Officer, Stockport
A local authority in stockport are recruiting for FOUR Carecall & Concierge Officers to provide 24/7 support to their supported housing Customers as well as a range of Private Clients. The Carecall Service provides excellent Telecare Services to a range of customers, with packages varying from monitoring only to a full Warden response

The Role
The Concierge Service provides 24/7 CCTV and Door Entry Monitoring at 28 High Rise Blocks across Stockport. The team also support our Neighbourhood Teams with tackling Anti-Social Behaviour and we work pro-actively to keep tenants safe and secure.
The role of a Carecall and Concierge Officer is very varied, with different elements such as;
*Call Handling
*CCTV Monitoring
*Assisting in the detection and prevention of Anti-Social Behaviour and Criminal Activity
*Dealing with Out of Hours Repairs
*Providing a Warden Service to deal with falls
*Carrying out basic repairs to telecare systems
*Delivering shopping and sitting services
*Installing Telecare equipment
*Carrying out welfare visits
In the role, you will be expected to:
*Provide reassurance and support to all Customers when handling calls, some of which can be challenging
*Ensure that Services are delivered in line with our Policies and Procedures which meet the TSA Accredited Standard
*Provide a falls lifting service, using the appropriate equipment, to minimise ambulance call outs
*Deliver an excellent range of services, such as shopping, sitting, welfare visits, emergency visits and repairs visits.
*Complete block checks and give staff constructive feedback and coaching
*Support the delivery of robust Telecare Services by installing and maintaining equipment effectively
*Monitor CCTV and Door Entry systems at a variety of blocks across Stockport, supporting our teams and Greater Manchester Police in keeping people safe
*Uphold confidentiality at all times and follow Safeguarding Procedures to protect Vulnerable Adults and Children from potential harm
*Deliver a range of Out of Hours services, including Domestic and Commercial Repairs, ASB Reporting and Emergency Response

The Candidate
The role requires a flexible person who is able to work all three shift patterns. Our Service is 24/7, 365 days a year, and shifts are split into Early, Late and Night shifts. The post requires you to hold a full UK Driving Licence. You will need to have previous experience within a similar environment.

The Contract
These vacancies are on initial 3 month contracts with a strong chance to be extended - the roles are full time and will be in line with the rota.

How to Apply
If you wish to discuss the role before then, please call Lee at Service Care Solutions on 01772 208 966. Or email Lee at lee . mcmillan @ service care . org . uk with a copy of your CV to apply for the role.