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Clerical Officer (Police)

  • Job reference: RG/254
  • Location: Liverpool, Merseyside
  • Job type: All
  • Area of Expertise: Police
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Job description: Service Care Solutions are seeking a clerical officer to work for a client in Liverpool.

The post holder will assist in the provision of an efficient and effective administration support service, working within a hubbed administration team.

Main Responsibilities:
-Receive and distribute all paper and electronic mail/correspondence, on behalf of the portfolio, ensuring it is dealt with in a timely manner and despatches are dealt with efficiently.
-Provide an effective and efficient administrative support service to the business area to meet demand and ensure key products and services are delivered in a timely manner.
-Provide a professional telephone and reception service on behalf of the business area, responding to inbound calls and arriving visitors, giving assistance and redirecting where applicable, ensuring that high levels of professionalism and customer focus are maintained at all times
-Process all relevant documentation, including that relating to overseas visitor registration and road traffic files, liaising with internal and external customers via telephone and/or e-mail when required. This will include inputting and extracting information from relevant force systems.

Person Specification:
-Good communication skills to deal with customers efficiently and provide a quality of service.
-Effective planning, organising and time management skills to manage a varying workload.
-The ability to be flexible is essential, in order to provide resilience across the business area and maintain service delivery.
-Knowledge of administrative procedures - filing, photocopying, dealing with correspondence and maintenance of records.
-Must be IT literate and have good keyboard skills in order to operate relevant computer packages including Microsoft Word, Excel, and Outlook to provide an efficient service.

This is a police-based role, so applicants will be subject to police security checks.

Candidates must have resided in the UK for at least the last 5 years.

It is advised that applicants have a clean DBS/CRB within the last 3 years.

If you are interested in this vacancy, please ring 01772 208962 and ask to speak to Becci Grime.