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Communications Officer (Police)

  • Job reference: MC/337
  • Location: Worcester, Worcestershire
  • Job type: All
  • Area of Expertise: Corporate Services
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Job description: Service Care Solutions are looking for a Communications Officer (Police) to cover a contract in the Worcester area.

The key role of the Communications Officer is to receive and evaluate all calls to the Force Control Room to the required standard, resolving when the matter is core business or referring caller to appropriate agencies, ensuring the appropriate police response is achieved via resourcing, crime recording or alternative resolution.
To receive, record and assess emergency and non emergency requests for policing services and provide resolution where appropriate.
To manage and control the deployment of policing resources in line with Deployment Principles, Force Policy, working practices and service standards within
Warwickshire Police and West Mercia Police.

The main responsibilities of the role will include:

To receive and record as appropriate requests for service and maintain
accurate contact / incident records on Force systems, resolving at first point
of contact where necessary.
To make an initial assessment of the threat, risk, harm and vulnerability of the
service request, to grade within Force guidelines / National Standards
utilising intelligence information, and find a suitable resolution route at the
first point of contact in order to support community safety and Force crime
reduction objectives.
To complete crime reports in full where there are no further lines of enquiry or
partial completion when further investigation is required.
To review, assess and update IT records and intelligence systems in
accordance with Force policy, Management of Police Information (MoPI) and
national guidelines.
To provide timely updates to victims and witnesses and, if the initial response
times are unable to be met, update and inform them about the next steps.
To maintain standards for security of information in accordance with Force
guidelines, National Standards and UK legislation.
To communicate accurate information to external organisations whilst maintaining standards of security of information in accordance with Force
guidelines, National Standards and UK legislation.

Suitable candidates will have the following experience:
* Working as part of a team in a contact centre environment
* Developing effective customer service to internal and external customers
* Working in a pressured environment, prioritising a high and varied workloads,
* Dealing with difficult conversations and challenging situations

You will need to undergo National Security Vetting in order to be accepted for this role.

If you are interested, please ring Martin Cookson on 01772 208962