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Community Advice & Support Team Supervisor

  • Job reference: 20392
  • Location: Rugby, Warwickshire
  • Job type: All
  • Area of Expertise: Housing Professionals
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Job description: Community Advice & Support Team Supervisor, Rugby
A local authority in Rugby are recruiting for a Community Advice and Support Team Supervisor to provide day-to-day support and supervision of Community Advice and Support Team Officers / Lead Officers delivering housing support to clients. This will include, advice and guidance in relation to housing support enquiries; homelessness prevention and housing options.

The Role
The focus of this role is to provide day-to-day support and supervision of Community Advice and Support Team Officers / Lead Officers delivering housing support to clients. This team have a number of responsibilities, including:
*Providing advice and guidance in relation to housing support enquiries.
*Preventing homelessness by providing housing information, advice and assistance to clients across all housing tenures.
*Increasing housing options for people who are homeless or at risk of becoming homeless
Your responsibilities will include:
*Ensure that all staffing rotas are covered and cover for all interviews are maintained with enough cover for telephone calls
*Supervise and manage the Community Advice and Support Officers / Lead Officers
*Assist with the training and development of les experienced staff with regards to housing support.
*To investigate and answer formal complaints, Elected Member enquiries and MP letters
*Liaise with external partners and agencies with regard to individual customers
*To interview, learn the housing need and provide tailored advice to all people that approach the Council for guidance on their housing situation.
*To correctly process all applications from people who are homeless or threatened with homelessness and offer advice and assistance in accordance with legislation and Council policy.
*To take all necessary steps to prevent homelessness occurring where possible, including carrying out home visits to landlords, families, mediation and conciliation wherever possible.
*To pursue enquiries as required by the Housing Acts to establish homelessness, priority need and local connections, in order to make decisions concerning the Council's duty towards individual households.

The Candidate
To be considered for this role, you will require the following skills and experience:
*Minimum 2-years' experience of working in a homelessness service
*Minimum 12-months' supervisory experience and the ability to lead a team
*In-depth knowledge of legislation and guidance regarding the Homelessness Reduction Act
*Excellent communication skills, both verbally and in writing
*Proven experience of providing complex information to customers in a format that is easily understood
*Good understanding of housing and homelessness legislation
*Have an understanding of the current housing Issues, the local and national political and Social framework within which local Authority housing services operate

The Contract
This is an initial 6 month contract with an excellent chance of being extended, or even made permanent. The role is full time, working 37 hours per week.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk - you can also call Lee on 01772 208 966 to discuss the role in more detail.