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Community Investment Officer

  • Job reference: SHAB564734839
  • Location: Horsham, West Sussex
  • Job type: Temporary
  • Area of Expertise: Council Tax Officers
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Job description: 3 Month Temporary Contract available with a Housing Association in Horsham.

Community Investment Hotline Officer

Essential Experience:
Role specific:
*I have proven experience of providing advice & support to individuals over the phone, by email, letter etc.
*I have proven knowledge of issues relating to debt and financial exclusion
*Income Maximisation and Knowledge of benefits and welfare reform is essential
Areas of responsibility include:
*Be the first point of contact for Community Investment, taking all queries and ensuring they are directed to the correct team/colleague.
*Provide support, information and advice to individual residents to enable them to maximise their incomes, manage debts, budget, access on-line services and help sustain tenancies
*Answer calls on the Community Investment Hotline and manage the Community Investment Mailbox.
*Assess all Financial Skills & Employment Skills referrals and triage to appropriate support.
*Manage a caseload of Financial Skills referrals, providing support remotely.
*Outreach and engagement with residents, particularly with new residents and those affected by welfare reform.
*Refer residents to further support services/ external agencies as required to meet their needs.
*Provide regular reports and case studies.
*Undertake administrative duties relating to both residents and projects as required.
*Contribute to the team's and Group's understanding of financial exclusion issues by providing statistics, undertaking research, writing reports and attending meetings as required.
*Manage the Community Investment customer satisfaction process.
If you are interested in this post then please call Adam on 01772 208966 or email your CV to