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Community Investment Services Manager

  • Job reference: SHAB67584930
  • Location: Portsmouth, Hampshire
  • Job type: Permanent
  • Area of Expertise: Overpayments
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Job description: Community Investment Services Manager, Portsmouth.

Salary : Circa £37,000 - £40,000
Employment Type : Permanent

Key Responsibilities
*Manage a multidisciplinary team of Financial Skills and Tenancy sustainment staff. Progress SHG's Community Investment Strategy in dialogue with the Head of Community Investment, regional staff and customers
*Develop and manage partnerships with service providers and other Housing Associations to deliver the strategy
*Support the development of the CI response to welfare reform and oversee delivery of proactive support for customers and minimise risks to the Group
*Continually improve the service and delivery methods to maximise the economic wellbeing of customers
*Develop local and regional partnerships and projects to tackle issues related to poverty and vulnerability amongst customers
*Develop, support, monitor and evaluate the effectiveness of projects and programmes relating to the strategy
*Advise and assist in the periodic research needs and aspirations of customers
*Support funding bids to help deliver the strategy and manage relevant projects
*Keep abreast of national strategies, best practice and research relating advice, information in guidance related to social housing sector
*Maximise income of customers and the business
*Provide and facilitate specialist training, advice and guidance to the team

Essential Experience:

*Experience of working with people who are financially excluded, unemployed and seeking to access work, long term unemployed or unable to manage their tenancies due to vulnerability or support needs
*Proven experience of team management and staff motivation
*Knowledge and understanding of the financial inclusion, welfare reform, worklessness and elements of social care agenda, as well as funding regimes, including the agencies and government departments which lead on this area
*Proven ability to develop strategic partnerships, delivering projects with tangible outcomes
*Experience of working in a multi-cultural environment
*Knowledge of project monitoring and finance information systems

Purpose of role:

To co-ordinate, lead, coach, manage and enable an agile team to deliver a range of excellent advice, information and guidance services. To ensure financial skills, employment and training, and tenancy sustainment services are aligned to customer and community needs. To help achieve the objectives of the Community Investment Strategy, Annual Plan and Corporate Strategy. To provide expertise and knowledge on financial inclusion, welfare reform, employment and training, and tenancy sustainment.

If you are interested in the role then please forward your CV to or call Adam on 01772 208966.