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Complaints Manager

  • Job reference: ComplaintManager0720
  • Location: Oldham, Greater Manchester
  • Job type: All
  • Area of Expertise: Administration Services, Corporate Services, Domestic and Support Services
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Job description: Complaints Manager


Service Care Solutions are currently recruiting an experienced Complaints manager on behalf of our client in Oldham.


The successful candidate will be responsible for the leadership and management of the Customer Liaison Team. You will be the focal point of the Council's visions to drive improvements in complaints handling across the organisation, ensuring that all legislation is adhered to and that the Council uses customer feedback as a driver for service improvement.

Requirements
*Education to Degree Level
*Experience of developing and implementing strategies, policies and practices in relation to complaints handling.
*Experience of complaints handling and investigation.
*Experience of developing and implementing service improvement plans.
*Experience of managing the delivery of a wide range of projects simultaneously successful project delivery.
*Experience of relationship management.
*Enhanced DBS
*Background in Children's or Adult's Social Care is desirable.


APPLY NOW - Send your CV to Kyle… kyle.roberts@servicecare.org.uk

Working with Service Care Solutions comes with many benefits, including:
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses
* Extensive & exclusive range of vacancies across the UK
* Nationwide provider to over 200 local authorities.
* Payroll service twice a week
* Ltd and PAYE payment options available
* Frequent notifications for upcoming opportunities via text and email
* Loyalty schemes / bonuses
* DBS disclosures provided via fast track online services free of charge.


*Service Care Solutions also offer a referral fee of £250 for anyone you may know. Once they are placed and complete their probationary period, you receive a £250 bonus! *

Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements.