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Complaints Officer - Adults Social Work - Hackney Council

  • Job reference: ComplaintsOfficer
  • Location: Hackney, London
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
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Job description: We are currently looking for an experienced Complaints Officer to join the Adult Social Service Directorate Complaints team with Hackney Council.

The contract length is a 6 month temporary contract, starting preferably 11 March, working 36 hours over Monday - Friday.

The hourly pay rate for this role is from £20-23 (negotiable depending on experience).

About you:

*Knowledge of Adult Social Care Complaints processes including knowledge of the LGO best practice model

*Knowledge of Assessing, prioritising and managing high volumes of unplanned work to tight deadlines

*Using a range of office applications such as Word, Excel, Outlook and using spreadsheets and databases to store, retrieve and analyse information.

About the role:

*Assess all ASC complaints, gathering information from the complainant and decide the appropriate action to take. They will initiate investigations where appropriate and allocate these complaints to a relevant senior service manager, monitoring progress against local and national standards.

*Quality assure the responses to all complaints and LGO enquiries on behalf of the Directorate ensuring the investigating officers routinely produce responses that are high quality, factual, concise and written in a clear and accessible manner.

*Be responsible for line managing the Business Services and Governance Officer role, allocating and approving work, managing and monitoring their work and developing their skills through the creation of work plans and regular supervision meetings.

Benefits of SCS

* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week
* Ltd and PAYE payment options available
* Annual training budget of up to £250 and continued online CPD training
* Excellent Annual Loyalty schemes & bonuses
* DBS disclosures provided via fast track online services free of charge.

Referral Bonus

If this job is not for you however you have someone in mind, REFER THEM! We offer a great referral bonus of £250 for every referred candidate who gets placed in to work!

If you would like to apply for this role or request more information please do get in contact with me at or alternatively call 01772 208964