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Complaints Officer

  • Job reference: COSBC
  • Location: Slough, Berkshire
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
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Job description: Complaints Officer needed for Slough Borough Council, £11.25 ltd an hour.

Start Date- ASAP
Contract End date- 5 months initially
Hours per week - 37
Pay rate - £11.25 ltd an hour
Team - Adult's Social Care

Description
*To develop and maintain effective working relationships with internal and external stakeholders. This includes the Local Government and Social Care Ombudsman and the Housing Ombudsman.
*To be the primary point of contract to receive, log and acknowledge stage 1, 2 and 3 complaints. To monitor council wide departmental performance and research best practice in order to advise the Complaints manager on any improvements.
*To establish, develop and maintain complex administrative processes, systems and procedures as appropriate to ensure cost efficiencies, data quality, accuracy and timely responses.

What is required?
*Experience of working in an office environment dealing with complaints
*Extensive experience in successfully dealing with sensitive/confidential information
*Previous experience of working as part of a team
*Administrative qualification to NVQ Level 3, BTEC or equivalent experience
*Commitment to personal and professional development


If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week.
* Ltd and PAYE payment options available.
* Annual training budget of up to £250 and continued online CPD training.
* Excellent Annual Loyalty schemes / bonuses.
* DBS disclosures provided via fast track online services free of charge.