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Concierge Customer Service Assistant, Cambridge

  • Job reference: 15356
  • Location: Cambridge, Cambridgeshire
  • Job type: All
  • Area of Expertise: Housing Customer Service Officer
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Job description: Concierge Customer Service Assistant, Cambridge
Service Care Solutions are currently recruiting for a Concierge Customer Service Assistant vacancy for a local authority in Cambridge. As a Concierge Customer Service Assistant based in Cambridge, previous work experience in a fast-paced, high-volume customer role with the ability to demonstrate good customer service skills and be computer literate - especially with MS Office.
The purple of the role is to provide an effective, high quality concierge/meet and greet service to the external and internal customers of the local authority. You will be giving advice, providing accurate information and assisted self-service to customers using a range of technology and equipment you will provide a high-level transactional service to customers covering the wide range of services provided by the Council. Predominantly, you will be assisting customers face to face; however, you will also support customers using the internet, by telephone and electronic channels.
This is a full time role, working 37.5 hours per week, on an initial three-month contract.
Why work with Service Care Solutions? -
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
Service Care Solutions also offers a £250 referral bonus. Therefore, if you know of anyone suitable for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
If you are interested, please contact Lee McMillan at Service Care Solutions on 01772 208966 or email