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Contact Centre Advisor

  • Job reference: RLC401
  • Location: Kings Hill, Kent
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Job Title: Contact Centre Advisor
Location: Kings Hill, ME19
Contract Type: 12 Weeks plus potentially ongoing
Weekly Hours: 36 hours

What are the duties in this role?
*Managing high volume of calls (40 - 60 calls per day) regarding all aspects of housing, e.g. repairs, payments, diagnostics and maintenance queries.

Essential criteria:
*Customer service experience
*Good communication skills
*Accuracy and attention to details
*Practical knowledge MS Office packages, mainly Outlook
*Ability to learn new software quickly
*Previous housing experience would be ideal

ROLE (OVERVIEW)
To provide a first point of contact for residents and a range of external and internal customers. To handle a very wide variety of calls on a first point of contact basis

RESPONSIBILITIES / KEY DUTIES
*Handling inbound calls from customers and housing sector partners
*Providing an efficient, responsive, one-stop service
*Dealing with problem resolution, providing information and advice
*Household repairs diagnosis and fault finding

SKILLS / EXPERIENCE:
*Applicants should ideally have 2 years' experience of working within a contact centre or call centre environment. Preferably taking inbound calls and problem solving - not simply making scripted sales calls.
*You will be able to demonstrate strong literacy and numeracy with the ability to communicate effectively with a wide range of people.
*Proficiency in IT systems including Word, Excel and Outlook is expected.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk