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Contact Centre Advisor

  • Job reference: RLC418
  • Location: Basildon, Essex
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Job Title: Contact Centre Advisor
Location: Pitsea, SS13
Contract Type: Ongoing agency contract
Weekly Hours: 35 hours per week
Hourly rate: £10.03 per hour

To be the first point of contact for all customers contacting the Customer Care Line regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Use questioning skills to establish priorities and raise jobs on the system. The post holder will ensure that high standards of customer care are maintained at all times.

Essential criteria:
*Customer service experience
*Good communication skills
*Accuracy and attention to details
*Practical knowledge MS Office packages, mainly Outlook
*Ability to learn new software quickly
*Previous housing experience would be ideal

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk