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Contact Centre Manager

  • Job reference: RLC456
  • Location: Lambeth, London
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Job title: Contact Centre Manager
Location: Lambeth SW2
Contract Type: ongoing contract
Weekly Hours: 37 hours per week
Work Pattern: Monday - Friday, 09:00am - 05:00pm

Key Deliverables

*To be responsible for the strategic and operational management of the customer centre services and ensuring the best possible standard of service for our customers, stakeholders and partners.
*To develop, manage, implement and maintain set key performance indicators for the customer centre ensuring regular evaluation of those indicators against departmental standards and taking appropriate remedial action to ensure key objectives are achieved.
*To manage the performance and outcomes of the team to deliver services that match customer requirements and provide value for money in accordance with policy and legislation.
*To oversee the operations of the multi-agency teams that deliver services from our customer centre; to build and maintain effective relationships with key partners to ensure continued high standards of service delivery as well as develop full knowledge of services delivered.
Experience required:
*Experience of leading and managing operational teams within a Customer Service environment.
*Experience in the supervision and motivation of a team of staff to attain quality and performance targets.
*Experience of working on and managing a challenging and varied workload at a high level.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to