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Corporate Complaints Officer

  • Job reference: CCOSBC
  • Location: Slough, Berkshire
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
Closes in:
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Job description: Slough Borough Council are looking for a Complaints Officer to join their team.

Start Date- ASAP
Contract End date- 6 months (chance of extension)
Hours per week - 37
Pay rate - £11.25ltd an hour

Job Description
To provide confidential, efficient and effective administration support to the Corporate Complaints Team

Responsible for
As a member of the Corporate Complaints team this post is directly responsible for:
*Providing effective administrative support including processing council wide Complaints, Member casework, Local Government & Social Care Ombudsman and Housing Ombudsman enquiries and queries received directly from Members of Parliament
*Ensure departments respond appropriately within the required timescales and include learning, and that actions are taken to prevent escalation and re-occurrence of cases dealt with

Experience Required
*Working in an office environment dealing with complaints, member casework or working with the public in a pressurised customer service environment
*Extensive experience in successfully dealing with sensitive/confidential information
*Previous experience in working as part of a team
*Understanding what constitutes high quality customer service
*Administrative qualification to NVQ Level 3, BTEC or equivalent experience
*Commitment to personal and professional development

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week.
* Ltd and PAYE payment options available.
* Annual training budget of up to £250 and continued online CPD training.
* Excellent Annual Loyalty schemes / bonuses.
* DBS disclosures provided via fast track online services free of charge.