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Council Tax Assessor

  • Job reference: 17000
  • Location: Northampton, Northamptonshire
  • Job type: Temporary
  • Area of Expertise: Council Tax Officers
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Job description: Council Tax Assessor, Northampton.
A local authority in Northampton are currently recruiting for an experienced Housing Benefit and Council Tax reduction assessor, with a strong knowledge of Northgate, to work as part of the Revenues and Benefits team to ensure that all customer contact and Revenues and Benefits transactions are completed and resolved to a high standard.

The Role
The key responsibility of this role is to determine and assess all awards of Housing Benefit, Council Tax reductions, discounts and exemptions promptly and in accordance with legislation. Including complex claims e.g. homeless, hostels, recent migrants, self - employed and student transactions.
-To comply with new and existing Revenues and Benefits legislation and working practises, including keeping up to date with the contents of the procedure manual and employee handbook.
-Accurately maintain computerised records and full systems administration of Council Tax liability, Housing Benefit entitlement, benefit payments, debt recovery and customer contact.
-Review and respond to customer appeals and complaints in accordance to existing policy and procedure. When required, represent the service at tribunal in respect of such cases.
-To negotiate, receive and process payments made to the Council, within agreed processes. To make appropriate arrangements that ensure that the Council receives the benefit of revenues collected and debt recovered at the earliest opportunity. Represent the council in court to ensure maximum recovery is received.
-Ensure the validity of Housing Benefit & Council Tax reduction claims and support vulnerable claimants by visiting claimants and landlords and applying verification rules
-To be the first point of contact for the Revenues and Benefits customer and to assess, analyse, interpret and record customer needs using appropriate skills and technology, to enable customer issues to be resolved. Accurately explain complex legislation in a clear and helpful manner.

The Candidate
To be a successful Benefits Assessment Officer in Northampton, it is essential that you have previous experience in Housing and Council Tax Benefit Assessment, with the ability to assess two claims per hour accurately, as a minimum. You will also need a strong working knowledge of Northgate and the Comino DIPs system.

The Contract
This is a full time vacancy, working 37 hours per week on an initial two-month contract.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to lee.mcmillan@servicecare.org.uk
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn… https://www.linkedin.com/in/lee-mcmillan-b3a735b0/