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Council Tax Officer

  • Job reference: jt103
  • Location: Hammersmith, London
  • Job type: Temporary
  • Area of Expertise: Council Tax Officers
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Job description: Housing Benefit and Council Tax, Hammersmith and Fulham
We are recruiting for a Customer Service Officer (Housing Benefits and Council Tax) based in Hammersmith and Fulham. First point of contact for customers wishing to deal with Housing Benefit, Council Tax Reduction, Council Tax Billing and Housing enquiries. Our team resolve complex and challenging enquiries at the first point of contact, providing an excellent customer service to a wide variety of customers, many of whom are vulnerable.

The Role
Your key duties within the role will include the following:
You will resolve customer enquiries in a busy face to face environment, update computer records as appropriate and provide advice on all aspects of Council Tax billing, Housing Benefit, Council Tax Reduction and Housing enquiries.
You will receive information and provide advice, help and support in response to complex or challenging customer enquiries.
You will signpost customers to help them access support services provided by the Council and partner organisations.
You will accurately process information from a variety of sources in order to contribute to the delivery of the overall service.
You will check and assess the quality of information received and clarify points to ensure that it is suitable to be processed.
These enquiries include, but are not limited to:
*Council Tax

The Candidate
To be considered for this role you must have experience of working in customer service within a contact center, in depth knowledge of housing revenues and benefits and council tax

The Contract
This is a temporary contact starting ASAP on a three month basis, working 37 hours per week.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.