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Council Tax Team Leader - Kent

  • Job reference: SHAB 2018 /2
  • Location: Kent
  • Job type: Temporary
  • Area of Expertise: Council Tax Officers
Closes in:
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Job description: We currently have a Council Tax Team Leader role based in Kent.

PURPOSE OF JOB:

To oversee the Council Tax billing and collection team for 2 Borough Councils in the area.

To ensure the team responds to correspondence quickly and with quality.

To have an in depth knowledge of Council Tax legislation and give advice and guidance as necessary.

MAIN ACCOUNTABILITIES

To line manage a team by carrying out 1:1's
To allocate work and monitor individual performance
To ensure liabilities for Council Tax are processed, including discounts and exemptions
To deal with correspondence and contacts from customers relating to Council Tax
To contact customers to obtain information to enable accurate billing of Council Tax
To deal with more complex queries from customers relating to their Council Tax
To keep staff up to date with any changes
To assist the Revenues Manager in the drafting of complaint responses
To have a mature and understanding approach, with the ability to be sympathetic but firm when necessary and tactful when dealing with difficult customers
As a customer focused role be able to communicate with our customers at the agreed level
To comply fully with the Council's Health and Safety at Work Policy
To comply fully with the Council's IT Security Policy

If you are interested in this post then please forward your CV over to me at the earliest oppurtunity. You can email this to me on adam.benouaich@servicecare.org.uk or call Adam on 01772 2089066.