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Customer Care Officer

  • Job reference: ALT 193
  • Location: Basildon, Essex
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Role: Customer Care Officer
Location: Pitsea, Essex, SS13 3DX
Work pattern: 36 hrs - Mon - Fri, 09:00 - 17:00
Start date: ASAP
End date: Temp ongoing

I'm currently recruiting for a Customer Service Officer in a busy Customer Service Department. The purpose of the job role will be to provide advice, information and assistance with enquiries relating to repairs and maintenance. You will be assessing customer needs and applying sound judgement regarding the resolution. This will primarily be a telephone based role and this the successful candidate will need to have an excellent telephone manner and previous experience working in a similar environment.

Key Responsibilities
*You will support/assist team members to ensure targets are met.
*To provide assistance for the first line advice, referrals, resolution of queries for customers across different access channels.
*You will provide telephone support to the customer's service teams.
*You will be able to competently operate a number of office systems including Excel, Word and the company's email system.
*You will be giving appropriate advice via telephone primarily but also email, web chat or in writing.
*You will be aware of all the company's teams and services in order to direct customers' enquiries with speed and accuracy.

*Educated to a minimum of GCSE standard.
*Previous experience working in a customer service environment resolving customer's queries, request and complaints.
*Excellent verbal and written communication skills.
*Have a great working knowledge of Microsoft systems.
*Experience working in a fast paced environment.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on 01772 208 966 or send an E-Mail to