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Customer Contact Advisor

  • Job reference: RLC 242
  • Location: Basingstoke, Hampshire
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Customer Contact Advisor

Location of the job: Basingstoke RG21
Pay rate per hour: £9.46 PAYE
Contract type: 12 weeks
Weekly hours: 37 hours
Working hours and breaks: Monday-Friday 9-5
Start date: ASAP
Job Purpose

You will be working with our new and existing customers, to provide and facilitate contact via a range of mediums including telephone, email, SMS and social media.
You will be responsible for providing an efficient lead management service to our Sales Consultants roles and deal with related administration.

Key Deliverables

*Provide administrative support for the sales service and direct support to Sales Consultants.
*Make and receive contact with our customers by telephone, email, SMS, and Social Media.
*Responsible for lead generation via reactive and proactive methods. You'll be responsible for conversion of leads to appointments.
*You'll build rapport with our customers using open questions to better understand our customers' circumstances, needs and what's important to them.
*Understand the various products that we offer our customers and keep knowledge up to date by training, coaching and sharing with colleagues.
*Collate and maintain information around availability of our developments and homes using the Customer Relationship Management system.
*Keep and maintain accurate records via the Customer Relationship Management System.
*Act as a representative and be an ambassador for the brand and service that is offered.
*Use appropriate call scripts and email templates to facilitate the efficient appropriate responses to our customers within agreed service levels (currently 24 hours).
*Collate and manage the collection of a large number of documents from various sources (i.e. internal and external stakeholders).
*Arrange for legal documentation to be reviewed by appropriate departments and external stakeholders.
*Establish effective relationships with internal departments, development, and finance to ensure effective knowledge sharing is in place.
*Reference, scan and file documents as necessary to support success of project.
*Liaise with IT to build effective data sharing solution to enable documentation to be forwarded onto external parties.
*Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to corporate objectives.
*Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
*Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk