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Customer Experience and Policy Consultant - Horsham

  • Job reference: SHAB 2018 / 3
  • Location: Horsham, West Sussex
  • Job type: Temporary
  • Area of Expertise: Council Tax Officers
Closes in:
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Job description: Customer Experience and Policy Consultant, Horsham and London.
*I have proven experience of delivering policy change
*I am a role model for excellent customer service, creating a customer first working environment
*I am able to receive and respond to customer feedback and complaints professionally at all times
*I communicate accurately, listen and keep people informed, and am polite, friendly and helpful

Areas of responsibility include customer policy, policy changes and developments, customer experience/policy projects and initiatives.
*Works hand in hand with Customer Insights Consultants and Customer Engagement Co-ordinators
*Designs, develops and implements policy
*Reacting to changes in customer experience, resulting in policy changes
*Simplifies and clearly communicates policy
*Enables customer and colleagues to self-serve
*Implements and supports all areas to understand policy changes
*Facilitates and leads workshops
*Sets performance standards
*Conducts post implementation reviews to ensure policy standards are maintained

If you are interested in this post then please forward your CV to adam.benouaich@servicecare.org.uk or call Adam on 01772 20896.