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Customer Experience Officer

  • Job reference: RLC340
  • Location: Sevenoaks, Kent
  • Job type: Permanent
  • Area of Expertise: Housing Customer Service Officer
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Job description: Job title: Customer Experience Officer
Location: Sevenoaks (TN13)
Start Date: ASAP
Salary: £26,650
Contract Type: 12 months FTC
Weekly Hours: 37 hours per week
Work Pattern: Monday - Friday, 08.45am - 05:15pm (4.45 PM finish on Friday)

I am recruiting on behalf of a client who have a vacancy for a Customer Experience Officer in a newly formed team, for someone with the ability to see how the smallest details come together to form the bigger picture of company operations. Their Customer Experience team works across the business to drive continual improvement and ensure that customer expectations are consistently matched
Previous experience and knowledge of Customer Experience will be essential. The client are currently mapping out customer journeys, identifying more areas they can digitalise, and writing their customer strategy for the next five years, so you will need to be able to step in to the role, ready to go.
You'll be working across the whole business, building relationships and ensuring that people are on your side when you need to work with them to implement the next project. You'll need to be motivated to find answers and enjoy plate spinning. No two weeks will be the same for you, but you'll be supported the whole way by a great team of colleagues.
Role Responsibility
*Ensure customers experience exceptional service by making our customer service and digital strategies happen.
*Work collaboratively with colleagues and customers to deliver a range of work streams and projects to improve the customer experience.
*Monitor customer experience through consultation, feedback and complaints to recommend service improvements.
*Collaborate with and influence internal and external stakeholders to drive organisational change.
*Support colleagues across the organisation to learn and develop and to adapt to changes in the way we deliver services.
*Maximise our use of technology to improve the customer experience.
*Monitor, analyse, evaluate and report on qualitative and quantitative information to improve our services and the customer experience.
*Work collaboratively with colleagues to improve our communication with customers to improve operational delivery of our services.
*Develop policies, procedures and guidance to ensure that customers enjoy exceptional tailored services and choice.
*Promote awareness of equality and diversity issues to deliver exceptional tailored services.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk