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Customer Relations Officer

  • Job reference: RLC433
  • Location: Chatham, Kent
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Role: Customer Relations Officer
Location: Chatham, ME4
Work pattern: Monday to Friday 9 Am - 5 PM
Start date: ASAP
End date: Temporary ongoing contract

I'm currently recruiting for a Customer Relations Officer in a busy Housing Customer Service Department. The purpose of the job role will be to provide advice, information and assistance with various complaints and enquiries. You will be assessing customer needs and applying sound judgement regarding the resolution. This will primarily be a telephone based role and so the successful candidate will need to have an excellent telephone manner and previous experience working in a similar environment.

Key Responsibilities: -
-To take a lead role to investigate and draft responses to complaints, member enquires, Freedom of Information requests and Ombudsman enquiries received by Housing Services.
-Ensure that a professional unbiased consideration is applied at all times ensuring our service users are given a fair and equitable response within a measured timeline.
-To manage and ensure effective arrangements are in place to monitor all complaints and enquiries received in relation to the service and provide reports as necessary.
-Ensure customer satisfaction surveys are regularly undertaken in terms of Housing Services Complaints Management.
-Produce monthly analysis reports of complaints received within the service.

Experience required: -
-Demonstrable experience of working within a complaints and customer relations function
-Extensive experience in the use of IT systems such as word, excel and Microsoft office packages and their application to management and administrative processes.
-Demonstrable experience of thoroughly analysing information, and considering alternative solutions, adapting to new ways of working where necessary.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk