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Customer Resolutions Officer

  • Job reference: SCS 1018
  • Location: Hammersmith and Fulham, London
  • Job type: Temporary
  • Area of Expertise: Sales and Customer Service
Closes in:
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Job description: Service Care Solutions are currently recruiting for a Customer Resolutions Officer for our council client in the Hammersmith and Fulham area.

Pay Rate - £18.64
3 Month Contract
Start ASAP

Role

You'll work with residents and key stakeholders to build trust and develop transparent relationships to primarily investigate and solve repair issues.
The role requires someone who is highly motivated, a team player, can prioritise and organise their own workload, making sure deadlines are met.
To deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
To contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
To work collaboratively with internal and external parties including elected members, managers and contractors, and providing regular feedback to residents to ensure consistent practices operate across the directorate.
Providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council's policy and procedures.
Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.

Essential skills required

Outstanding letter writing ability
Good numeracy
Experience of dealing with complaints and the ability to resolve them

If interested please send your CV to Mike Pollard on mike.pollard@servicecare.org.uk.