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Customer Service Advisor, Cambridge

  • Job reference: 15656
  • Location: Cambridge, Cambridgeshire
  • Job type: All
  • Area of Expertise: Repairs and Maintenance
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Job description: Customer Service Advisor, Cambridge
Service Care Solutions are currently recruiting for a Customer Service Advisor vacancy for a local authority in Cambridge.
To be successful as a Customer Service Advisor in Cambridge, it is essential that you have previous working experience with Housing Repairs, Council Refuse, Planning or Environmental Services knowledge, as you will be working in a high volume contact centre dealing with queries relating to these matters. Furthermore you will need to have experience in dealing with customers both face-to-face and over the phone.
Key responsibilities in this position will include
- Establish the extent of repair required and book the relevant tradesperson to attend the customer's property
- Check relevant databases for missed bin reports, raise jobs to clear rubbish, graffiti and dangerous objects in a timely manner
- Accurately record food, noise and other Environmental Services complaints or requests
- Assist customers with using the online planning system
- Take payments using in-house payment systems
This role is full time, 37 hours per week on an initial two-month contract. Please ensure you have a basic DBS prior to applying for this role.
Why work with Service Care Solutions? -
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
Service Care Solutions also offers a £250 referral bonus. So if you know of anyone suitable for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
If you are interested, please contact Lee McMillan at Service Care Solutions on 01772 208966 or email