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Customer Service Advisor

  • Job reference: ALT 226
  • Location: Guildford, Surrey
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Role: Customer Service Advisor
Location: Guildford - GU2 4BB
Work pattern: 37 hrs - Mon - Fri, 08:30 - 17:00 or 10:30 - 19:00
Start date: ASAP
End date: Temporary ongoing

I'm currently recruiting for a Customer Service Officer in a busy Customer Service Department. The purpose of the job role will be to provide advice, information and assistance with enquiries relating to customer service. This role is providing additional support to residents during Covid-19. You will be assessing customer needs and applying sound judgement regarding the resolution. This will primarily be a telephone based role and this the successful candidate will need to have an excellent telephone manner and previous experience working in a similar environment. This role will be working form home following socially distanced training in the office.

Key Responsibilities
*
*Effectively handle inbound and outbound telephone calls and e-mails from members of the public, service users, internal departments and representatives of other agencies, and provide a prompt, high quality response to their enquiry, query or complaint.
*Create and maintain accurate records of customer interactions, including requests, bookings, payments, account updates, job allocation and creation,.
*Establish the nature of each contact and respond by giving direct information or by interacting between the caller and the appropriate service or external agency, working to agreed Customer Service quality standards.
*Take ownership of calls by researching relevant information using all available resources and ensure that outstanding tasks and administration are followed up and dealt with.
*Liaise with other services and agencies to ensure effective service delivery and escalate calls as required.
*Actively engage with customers and service providers to enable continuous service improvement by understanding and promoting service enhancements.

Experience/Qualification:
*Educated to a minimum of GCSE standard.
*Previous experience working in a customer service environment resolving customer's queries, request and complaints.
*Excellent verbal and written communication skills.
*Have a great working knowledge of Microsoft systems.
*Experience working in a fast paced environment.


If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on 01772 208 966 or send an E-Mail to amber.tabiner@servicecare.org.uk