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Customer Service Advisor

  • Job reference: ASR017
  • Location: Manchester, Greater Manchester
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Job Title: Customer Service Advisor
Location: Manchester
Hours: Mon-Fri Full Time.
Contract: Temp

A Local Authority in Manchester are looking to recruit Customer Service Advisers to be the first point of contact for Manchester residents and customers accessing the Customer Service team. The role will mainly involve answering questions regarding elections.

The Role
The successful candidate will be expected to;

*Determine the requirements and needs of the customer and visitors advising them on the most appropriate course of action to support them liaising with other service areas and agencies where appropriate and arranging appropriate assistance where required.

*Process a range of customer requests and assist them to complete relevant forms/application in line with service processes and procedures.

*Update and extract information from IT systems as required and complete relevant documentation following agreed policies and procedures.

*Understand and keep up to date with Council policies, relevant legislation and procedures, to ensure advice given to customers is accurate and appropriate.

*Proactively identify any potential risks from and to customers accessing the Customer Service team and escalate any issues through the agreed channels.

Experience in a Customer Service role is essential.

If you're interested please send your CV to Ashlee . Ryan @ ServiceCare .org .uk (remove spaces) or give me a ring on 0 1 7 7 2 2 0 8 9 6 6.