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Customer Service Advisor

  • Job reference: CSAOX
  • Location: Oxford, Oxfordshire
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
Closes in:
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Job description: Oxfordshire County Council are looking for a Specialist Customer Service Advisor to join the Adult and Children Social Services

Start Date- ASAP
Contract End date- 4 months (chance of extension)
Hours per week - 37
Pay rate - £10.90 ltd an hour

Job Description
To be the first point of contact for people contacting Oxfordshire County Council with enquiries about Social Care via a variety of communication channels.
You will be responsible for dealing with the enquiries we receive effectively, with a warm and professional manner, and for creating a positive impression of the Council by using your knowledge of our services to get the best possible outcomes for our customers.
This post holder is responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies

Experience Required
*Minimum required of 2 to 4 GCSEs or equivalent at Grades A* to C including Maths and English
*Good administrative and ICT skills with the ability to prioritise workloads and process information accurately and in a methodical and organised way using a range of computer applications and information databases
*An ICT qualification or NVQ, Certificate or Diploma in a related field
*Experience of working with vulnerable people

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week.
* Ltd and PAYE payment options available.
* Annual training budget of up to £250 and continued online CPD training.
* Excellent Annual Loyalty schemes / bonuses.
* DBS disclosures provided via fast track online services free of charge.