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Customer Service Advisor

  • Job reference: RLC238
  • Location: Bromley, Kent
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Job Title: Customer Service Resolution Officer

Location: Bromley, Kent.

There is no parking available on site. Candidates must be based within up to 40 minutes travelling distance from this location.

Contract type: Temporary for 12 weeks

Weekly hours: 36, full time contract

Work pattern: shifts between 8am and 8pm (flexibility is required)

The Contact Centre Resolution Officers will be responsible for handling a high volume of calls (45 - 50 per day) assisting with a variety of customer based queries, mainly relating to payments. They will be required to log every call on the computer system, and carry out other administrative duties.
Candidates will need to have previous experience of providing a quick turnaround of customer queries and being able to relay accurate information between departments.
Essential Criteria:
*Must have previous experience of providing professional customer service.
*Must be computer literate - able to use Microsoft packages
*Experience in working in a fast paced environment and under pressure
*A customer-focused individual with excellent communication skills and a collaborative approach
*Comfortable with computer systems and databases, with the ability to type, talk and listen simultaneously, to create accurate records and a great customer experience
*Excellent attention to detail
*Must be a team player
*Must be punctual and flexible to working hours
*Candidate must be within 40 minutes travelling distance
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk