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Customer Service Advisor

  • Job reference: RLC351
  • Location: Bishop Auckland, County Durham
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
Closes in:
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Job description: Job title - Customer Service Advisor
Location - Bishop Auckland (DL14)
Contract - Maternity Cover
Hours - 37 hours per week
Start Date: ASAP

The successful candidate will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the clients services. You will be expected to be an effective member of the Customer Service Team providing outstanding services direct to all customers in line with the vision and values of the organisation. You will also be expected to work within any customer access point (including reception areas) at any location within the group and be required to work flexibly across the hours of the relevant business area.

Candidate Requirements:
*Call centre experience (inbound or outbound)
*Good communication skills
*Accuracy and attention to details
*Practical knowledge MS Office packages, mainly Outlook
*Ability to learn new software quickly
*Previous housing experience would be ideal

If you are interested in the role and meet the above criteria, please email me your CV for consideration
If you have any questions regarding this role, call Ryan at Service Care Solutions on 01772 208 966 or E-Mail