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Customer Service Advisor

  • Job reference: RLC404
  • Location: Solihull, West Midlands
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Job title - Customer Service Officer
Location - Solihull, B37
Contract - Temporary ongoing
Hours - 37 hours per week between the hours of 8 AM and 6 PM
Start Date: ASAP

We are looking for an experience call handler to help the Customer Care Team to improve processes and systems within the organisation and will demonstrate a passion about improving the customer experience and be able to inspire others towards continuous improvement. It is a phone-based role covering a Property Services Customer Service line and will also be handling complaints from tenants and liaising with other teams in the company to ensure these complaints are resolved.

Candidate Requirements:
*Call centre experience (inbound or outbound)
*Complaints handling
*Good communication skills
*Accuracy and attention to details
*Practical knowledge MS Office packages, mainly Outlook
*Ability to learn new software quickly

If you are interested in the role and meet the above criteria, please email me your CV for consideration
If you have any questions regarding this role, call Ryan at Service Care Solutions on 01772 208 966 or E-Mail